FAQs
How do I provide the memories I'd like you to use?
We have tried to make it as easy as possible for you to give us your memories by creating online forms. These give suggestions for the type of memories you might like to provide.
Please follow the link for the prompting form that applies to the print you have ordered:
If you'd prefer, you can email us your memories instead. Please put your order number in the subject line of your email, and send to:
How long will it take to get my print?
We make every tailor-made print to order.
Please allow up to 3 days for us to send you a proof.
Once you have confirmed you are happy with the proof, we will send it to the printers, who will deliver it within 1 week.
If you need the print by a particular date, please make sure you let us know and we will aim to meet your deadline.
I need the print urgently. What should I do?
We will do our very best to get the print to you on time by expediting it through the print studio.
Please email us at [email protected] and we will tell you if we can make your urgent deadline!
Does the print come framed?
At present, we do not offer framed prints. However, our prints come in A4 size, so it is easy for you to find a frame in which it will fit perfectly.
Can I get a print in a different size?
Of course! Our prints come in A4 size as standard, but if you would like a different size, please email us at [email protected] with your request.